Refund policy
Refund and Return Policy
Thank you for shopping at NailYui. We take pride in our handcrafted press-on nails and want you to love your purchase.
Returns
Due to the hygienic nature of nail products, we do not accept returns on opened or used items. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at nailyui88@outlook.com with photos of the issue, and we will make it right.
Refunds
If your order is eligible for a refund, we will process it to your original payment method within 5–10 business days after we receive and inspect the returned item.
We do not offer refunds for:
- Change of mind after the order has been processed
- Incorrect size selected (please refer to our size guide before ordering)
- Minor color variations due to screen display differences
Custom Size Orders
Orders placed with custom sizing are made to order and are non-refundable unless the product arrives damaged or defective.
Exchanges
We offer exchanges for damaged or defective items only. Please contact us within 7 days of receiving your order.
Lost or Stolen Packages
NailYui is not responsible for lost or stolen packages confirmed as delivered by the carrier. Please contact your local post office or carrier for assistance.
Contact Us
For any questions about your order, please email us at nailyui88@outlook.com. We aim to respond within 1–2 business days.